Refund policy

RETURN & REFUND POLICY
NexSight Security (NSS)

Effective Date: May 16, 2026

Thank you for purchasing from NexSight Security. We strive to provide quality products, installations, and services. Please review our Return & Refund Policy carefully before making a purchase.

  1. GENERAL RETURN POLICY

Returns must be requested within 14 days of delivery unless otherwise stated.

To qualify for a return, items must:

  • Be in original condition
  • Include original packaging
  • Include all accessories and components
  • Not show signs of misuse, damage, or modification

Returns may require proof of purchase.

  1. NON-RETURNABLE ITEMS

The following items may be non-refundable or non-returnable:

  • Special-order equipment
  • Custom-configured systems
  • Preconfigured network equipment
  • Used or installed products
  • Opened software licenses
  • Digital products or downloads
  • Clearance or final sale items
  • Custom-built ready kits
  • Government or commercial custom orders
  1. INSTALLATION SERVICES

Labor, installation, configuration, and service fees are generally non-refundable once work has been completed.

If an installation issue is determined to be caused by NexSight Security workmanship, we may repair or correct the issue under our workmanship warranty.

  1. RESTOCKING FEES

Approved returns may be subject to a restocking fee depending on:

  • Product condition
  • Manufacturer policies
  • Opened packaging
  • Missing accessories

Restocking fees may range from 10% to 25%.

  1. DAMAGED OR DEFECTIVE ITEMS

Customers must inspect all items upon delivery.

If an item arrives damaged or defective:

  • Contact NexSight Security within 48 hours
  • Provide photos of the damage
  • Keep all original packaging

We may repair, replace, or refund the item depending on the situation and manufacturer policies.

  1. REFUND PROCESS

Once a return is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Processing times may vary depending on banks or payment providers
  • Shipping charges may be non-refundable
  1. RETURN SHIPPING

Customers may be responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived defective
  • The return was approved due to an error by NexSight Security

We recommend using tracked and insured shipping for returns.

  1. ORDER CANCELLATIONS

Orders may only be canceled before processing or shipment.

Custom orders, configured systems, and special-order items may not be canceled once equipment has been ordered or work has started.

  1. WARRANTY CLAIMS

Some products are covered under manufacturer warranty rather than direct refund eligibility.

Warranty claims may require:

  • Troubleshooting
  • Manufacturer approval
  • Repair or replacement procedures
  1. READY KIT RETURNS

Ready-to-install kits may only qualify for return if:

  • Equipment has not been installed
  • All components are included
  • Packaging is intact

Opened or partially installed kits may be subject to partial refunds or denied returns.

  1. NETWORKING & CONFIGURATION SERVICES

Network configuration, remote programming, rack organization, switch programming, antenna alignment, and access point setup services are considered completed digital/service labor and are generally non-refundable once performed.

  1. CONTACT INFORMATION

For return or refund requests, contact:

NexSight Security
Email: hello@nexsightsecurity.com
Phone: 605-663-9968
Website: https://nexsightsecurity.com

By purchasing products or services from NexSight Security, you agree to this Return & Refund Policy.